top of page

FREQUENTLY ASKED QUESTIONS

Please contact us using the form at the bottom of this page, 

if you have any questions that are not answered below

Can CodeEast deploy the ONEview Digital Insurance Platform outside the USA, Canada and Europe?

Yes. ONEview is hosted in the Microsoft Azure Cloud and can be deployed in any Azure data centre worldwide. Each data centre meets local data residency and compliance requirements, and ONEview's DevOps environment means the platform — and its AI agents — can be deployed, operated and upgraded remotely to any site.

What technology is the ONEview Platform built on?

ONEview is a cloud-native,  AI-native, API-first solution built on the latest Microsoft .NET/C# technology — robust, stable and able to scale on demand. Its data-driven architecture, designed in-house by CodeEast system architects, captures every transaction as governed, structured data: the foundation that makes safe agentic AI possible. 

Do we have to replace our existing technology?

No.  ONEview is an API first solution which means it can integrate with and share data with your existing systems.  

Do we have to replace our existing technology?

Yes. ONEview's API-first, modular design means agents can operate across system boundaries — automating your existing environment, powering new digital business models, or both — without a rip-and-replace project that puts your current business at risk

What do you mean by "agentic AI"?

AI agents are purpose-built software workers that carry out specific tasks — triaging submissions, extracting data from documents, generating bordereaux, monitoring portfolio performance — within rules you define. Unlike a chatbot, they act within your workflows; unlike ungoverned automation, every action is logged, explainable and supervised.

How long does implementation take?

Significantly less than legacy enterprise platforms. Because ONEview is pre-configured for commercial insurance and delegated authority workflows, implementations are measured in months, not years. We'll scope a realistic timeline with you before any commitment.

Will AI agents replace my underwriters?

No. Agents handle the administrative work that consumes most of an underwriter's day — data capture, document processing, chasing missing information — so your underwriters spend their time on judgement, risk selection and broker relationships. AI assists; your people decide.

Can ONEview support Personal Line and Commercial Lines?

The ONEView Platform can support  Personal Lines and Commercial Lines or a mixture of both. It incorporates a sophisticated product library that can support multiple sales channels selling multiple insurance product lines from multiple insurers in multiple regions using multiple currencies..

Can ONEview support the multiple product variants required for each state across the US and other juristications.

Yes.  ONEview provides support to manage the different taxes, commissions, and regulatory and compliance issues.  It does this by maintaining product variants for each state.  All analytics, tax-reconciliation and compliance functions are available on a state by state basis.

Can the system manage Broker networks?

Yes.  ONEview has a sophisticated Broker registration and management system.  It enables the Insurance company, MGA and broker network manager to manage the sales and distribution of product lines to any number of brokers.  It also provides a secure self-service portal for each broker where they can produce quotes, purchase policies, generate formal policy documents, manage accounts and service clients. 

Is ONEview proven, or is this a roadmap?

How do you keep the AI under control?

ONEview is live in production with insurance businesses in Canada and the London Market, delivering measurable results today. We can arrange reference conversations and a live end-to-end demonstration of the complete policy lifecycle.

Every agent in ONEview is governed, explainable and interruptible by design. Actions are logged with full audit trails, human oversight is built into every workflow, and any agent can be switched off instantly without disrupting your business. If an agent misbehaves, you turn it off — business continues.

Does the system support B2C, B2B, B2C2B and B2B2C?

Yes.  ONEview can support all these Insurance-product distribution models, because of the multi-layered nature and modular structure of the system's Architecture.

Does the ONEview Platform support multiple languages and currencies?

Yes. Each product variant can be configured for different currencies, languages, taxation models, compliance and regulatory requirements.

Who is ONEview built for?

​Commercial and specialty insurers, MGAs and Delegated Authorities that want to scale without proportional hiring — and want AI capability without governance risk. If underwriting logic is trapped in spreadsheets and systems that don't talk to each other, ONEview was built for you.

What is a Data-First mindset?

It refers to an organization who recognize the competitive advantage that can be gained from gathering, organizing and extracting value from the data accessible to their organization. 

How do I book a Demo or a Pilot?

If you fill in your email address in the 'Subscribe Form' at the bottom of this page we will make contact with you and set up a suitable time to demonstrate the ONEview Platform to you over the web.  We can also agree to create a pilot so that you can test the technology, functionality and performance of the Platform.

bottom of page